Fri, 25/01/13 – 6:49 | No Comment

Today is finally the day
I am really excited to announce my newest book is NOW AVAILABLE –  Visual Social Media Marketing: Harnessing Images, Instagram, Infographics and Pinterest to Grow Your Business Online.
About 6 …

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Article Archive for September 2011

Why don’t companies appreciate their customers?
Tuesday, 20 Sep, 2011 – 12:25 | No Comment
Why don’t companies appreciate their customers?

In gearing up for SXSW, and with a panel proposal about creating WOW and standing out with STUNTS at SXSW, I was thinking about how companies can market at an event like SXSW.  At SXSW, …

How Treating People Well via Customer Service Grows Your Brand
Tuesday, 13 Sep, 2011 – 12:05 | 2 Comments
How Treating People Well via Customer Service Grows Your Brand

I just got off of a VERY frustrating phone call with the company that handles insurance for my cell phone company.  I had a number of problems with them, but what really put me over …

Not Everything That Counts can be Counted and Not Everything that can be Counted Counts: Measuring Social Media
Tuesday, 6 Sep, 2011 – 11:48 | No Comment
Not Everything That Counts can be Counted and Not Everything that can be Counted Counts: Measuring Social Media

I’ve recently done a lot of presentations on social media ROI and the question that everyone has is “How do I track ROI from Social Media?”.
This is a legitimate question, and one that you should …